Order Information

It is our goal to offer our customers a secure, fun and easy shopping experience online or over the phone. If you don't have a local dealer in your area or having problems sourcing our product, please feel free to use the ordering options below.
ON LINE ORDERS - Available within the United States Only.
For product and technical issues, please use the following information:
How to order:
Select products you want to order.
Select appropriate package size, grade, quantity and "add to cart".
When you are finished selecting product(s), click on the "check out" tab
Complete all required information fields to complete transaction.
Once the order is received, you will receive a confirmation email.
Your order will be shipped within 1-2 business day
Payment:
We accept VISA, MASTERCARD, and AMERICAN EXPRESS only.
Shipping:
All orders are shipped UPS Ground. All orders are subject to $6.95 per 26 lbs. (or less) shipping and handling charge Customers outside the continental United States will be charged actual freight due to the requirement of shipping via air freight. Customers will be contacted with their charges prior to shipment. Please allow 3-5 days for delivery. Customer will be notified within 1 business day of any items that are back ordered or out of stock.
Additional Charges:
California residents are subject to 8.25% Sales Tax and California Recycle Tax
Questions or Assistance:
Please feel free to email sales@torcousa.com or call 1-800-649-5722
PHONE ORDERS: - Available for United States and International orders.
Phone Order Hours:
8:00am to 5:00pm Pacific Standard Time - Monday through Friday
How to order:
Call 1-800-649-5722 (U.S. & Canada) or (562) 906-2120. Please ask for Customer Service.
Please have product name, package size, grade and quantity ready for customer service representative.
Payment:
United States: We accept VISA, MASTERCARD,AMERICAN EXPRESS, cashiers check, money orders or personal checks
(please allow 2 weeks for personal checks to clear bank)
International: We accept VISA, MASTERCARD, AMERICAN EXPRESS, bank transfer or US Money orders only.
Shipping:
United States: All orders are shipped UPS Ground. All orders are subject to $6.95 per 26 lbs. (or less) shipping and handling charge. Customer is responsible for any charges on expedited shipments.
Customers outside the continental United States will be charged actual freight due to the requirement of shipping via air freight. Customers will be contacted with their charges prior to shipment.
Please allow 3-5 days for delivery.
International: All orders subject to freight and handling charges.
Additional Charges:
California residents are subject to 8.25% Sales Tax and California Recycle Tax.
Applicable to all orders:
Pricing:
All prices in US Dollars. Prices subject to change without notice.
Claims:
All goods are double-checked, carefully packaged and shipped in good condition. The carrier has responsibility for the goods from the time they leave our warehouse, until they are delivered to you. Title of merchandise passes to customer upon delivery from carrier. All claims for loss or damage to be made immediately and directly to carrier
Returns:
We will not accept any returned goods without prior approval. Return merchandise must be accompanied by the following:
1. a return authorization number;
2. a copy of the original invoice the goods were purchased on, and;
3. a letter of explanation. Authorized returns will be handled by a refund check, credit to credit card account or replacement of goods. All refused shipments and returns are subject to a 20% restocking fee.
Please email us at sales@torcousa.com or call 1-800-649-5722 or (562) 906-2120.
Technical Support:
Our technical support is available any time during business hours (562) 906 2120 or by email at tech@torcousa.com
Suggestions:
Please feel free to contact your sales manager directly or email us at sales@torcousa.com
We appreciate any suggestions you might have for improving our service.